“We pass the optimization requests of our customers on to the product management department of our software service provider es2000. Many of our customers are well-known global players from Silicon Valley, and have branches all over the world. To set up a service call, our staff log into the GSOC (Global Security Operations Center), which is based on the es2000 web helpdesk. From there they can select the required branch office from the worldwide client network and the many affiliates.
Just recently, es2000 product management solved the requirements of one of our customers and improved the search function and filters for selecting a branch.
Customer support doesn’t have any limits for es2000. It goes all the way down to the last end user, even if this is with one of our customers. And that’s why we have had faith in the es2000 team and the “esoffice” trade software ever since 2006.”