“To be able to serve a growing client base with fewer staff, we put greater emphasis on digitization. It is our aim to be completely paperless, controlling everything from one software application.
The ERP software from es2000 supports us in the digitization of administrative and operational processes and brings transparency to our daily business. With the help of es2000, we have freed our field staff from the daily burden of paperwork. Timesheets, material usage, and even the associated maintenance records are all recorded digitally and can be viewed easily on a mobile tablet. When an order is completed, all the data is transferred directly from the tablet to the back office. Invoices can be produced immediately and our technicians can move on directly to the next job.
The e forms that es2000 developed in collaboration with the German Association for Safety Technology are very important for us. These digital maintenance records meet all the relevant VdS requirements and DIN standards and are easy to fill out on a tablet.
The great thing about these templates is that the forms can be fully customized. We can design maintenance records exactly the way that we want them. Our records only show the fields that the MAB technicians actually need to complete when carrying out maintenance work. In this way we have developed a lean, secure process for our maintenance management that gives our staff the best possible support. As soon as all the values have been fully entered on the checklist, they can be finalized by the customer with a digital signature.
The certified record is then immediately in the system where it is stored along with the order in an audit-compliant archive. The entire maintenance process is now completely automated, and all job reports and e forms are stored in the correct locations without needing any further processing by the back office. All the forms also match our company’s corporate identity – a new feature that our customers also appreciate.”